Communication for Multilingual Workforce

Overview – Communication with a Multilingual Workforce

Learn how to communicate effectively with your multicultural staff and clientele. In today’s market, understanding a multicultural workforce is key to running a successful business. Recognizing cultural differences and similarities allows us to be more understanding and patient with one another and this is key to having a productive workforce. Most employers struggle to understand why a newcomer employee thinks or behaves in a certain way, but with some cultural training, understanding one another stops being a challenging task. This makes for a stress-free work environment which in turn allows customers to feel the effect of a happy workplace. Let us help you navigate the way to an inclusive and happy work environment where employers feel heard, and employees feel valued. Course Outcomes • Cultural awareness of behaviours and attitudes exhibited by a multicultural workforce and clientele. • Effective communication strategies when dealing with newcomers whose first language is not English. • Learning how to understand each other and asking for clarification. • Awareness of cultural language (idioms, slang) in the workplace and how to help your employees ‘get it’. • Recognizing how cultural differences can become strengths in the workplace. • Develop strategies when presented with conflicts in the workplace. ◦ Is it culture or is it personality? • Improve overall ability to attract, recruit and retain an engaged workforce Enquire

Course Title

A Guide to Communication with a Multilingual Workforce Attract – Recruit – Retain

Course Duration

3 hours/week for 6 weeks Virtual classes – Online access

Instructors

• 2 hours of group class weekly 8:30 am – 10:30 am • 1 hour individual guided learning per registrant Marianne Stante – ESL Teacher CELTA Marcela Suazo – ESL Teacher CELTA Michelle Alcorn – Recruitment Specialist R&R Solution Patrick Goguen – HR Specialist R&R Solution

Prerequisites

N/A

Prerequisites

$1,300.00 per workshop / participant = under $75/week 15 participants per working group *Group pricing available Course for Employers, Managers, Leaders, Supervisors, HR

Course contact and start dates Admissions@StudyAtlantic.com 1-902-634-6111